We are testing certificates on a smart-card using SafeNet in Windows 7. The problem we have is that we cannot select the certificates from the smart-card in Outlook 2010. They are not shown at all. Even in SafeNet ( 8.1.425.0 SP1, trial version) we cannot see the certificates on the smart-card. Using a Vista system we can see the certificates via the same SafeNet version. Is there any known issue about SafeNet and Windows 7? What can we do?
P
Answer by
Pete Clapp
No, there isn't any known issue about SafeNet and Windows 7, but from what it seems, you're using a version that is not fully compatible with your platform. In order to fix the problem, I recommend you update the product to the latest version. To do this, you will need to contact the support team because there isn't an online resource available to update the software.
We are testing certificates on a smart-card using SafeNet in Windows 7. The problem we have is that we cannot select the certificates from the smart-card in Outlook 2010. They are not shown at all. Even in SafeNet ( 8.1.425.0 SP1, trial version) we cannot see the certificates on the smart-card. Using a Vista system we can see the certificates via the same SafeNet version. Is there any known issue about SafeNet and Windows 7? What can we do?
No, there isn't any known issue about SafeNet and Windows 7, but from what it seems, you're using a version that is not fully compatible with your platform. In order to fix the problem, I recommend you update the product to the latest version. To do this, you will need to contact the support team because there isn't an online resource available to update the software.